Returns

At Ethnic Fashion, we want you to be delighted with your purchase. If you are not completely satisfied, you may return your items under the following conditions:

• Return Period: Returns are accepted within [7] days of receiving your order. Items must be returned in their original condition, including packaging, tags, and labels.
• Condition: Items must be unused, unworn, and unwashed. We cannot accept returns for items that show signs of wear or have been altered.

Return Process

1. Request a Return: To initiate a return, please go through our online return portal. Provide your order number and reason for return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions for returning the items.
3. Ship the Item: Pack the items securely and include the RA number. Ship the package to the address provided in the return instructions. Please retain the shipping receipt and tracking number for your records.

Refunds

• Processing Time: Refunds will be processed within [5-7] business days of receiving your returned items. The refund will be issued to the original payment method used at the time of purchase.
• Shipping Costs: Original shipping costs are non-refundable. If you are returning an item due to a mistake on our part or a defect, we will cover the return shipping costs.
• Partial Refunds: If you are returning only part of an order, the refund will be based on the items returned. Shipping costs and any discounts applied will be adjusted accordingly.

Exchanges

We offer exchanges for different sizes or colours. To exchange an item:

1. Request an Exchange: Contact our customer service team at [contact details] or through our online return portal to request an exchange. Provide your order number and the details of the item you wish to exchange.
2. Return the Original Item: Follow the return process to send back the original item. Include the Return Authorization (RA) number provided.
3. Receive Your Exchange: Once we receive the returned item, we will process your exchange and ship the replacement item. Shipping costs for the replacement item may apply.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [contact details]. We will arrange for a replacement or issue a refund, including return shipping costs if applicable.